Product Condition
Product Condition: All TVs are used or refurbished. Each unit has been tested and is fully functional at the time of sale.
No New Products: We do not sell brand-new TVs. By purchasing, you acknowledge that your TV is not new.
Cosmetic Condition: Used items may show signs of wear, such as scratches or scuffs, which do not affect functionality.
Warranty, Returns and Refunds
60-Day Limited Warranty
Coverage Duration:
This warranty is valid for 60 calendar days from the date of purchase.
What is Covered:
During the warranty period, we will repair, replace, or refund (at our discretion) any TV that proves to be defective in materials or workmanship under normal use.
What is Not Covered:
This warranty does not cover:
- Damage due to misuse, abuse, or neglect
- Unauthorized repairs or modifications
- Accidental damage (e.g., drops, spills)
- Normal wear and tear (e.g., fading, scuffing)
- The warranty does not cover any physical damage, screen cracks, or damage caused by misuse, accidents, or improper handling.
How to Make a Claim:
To initiate a warranty claim, please:
- Contact our customer support team at [contact info]
- Provide proof of purchase (receipt or order number)
- Describe the issue and, if possible, include photos
Resolution Timeframe:
Most warranty claims are resolved within 7–10 business days after the product is received and inspected.
Additional Notes:
It applies only to original purchasers. This warranty is non-transferable.
Warranty Claims: In case of a fault, we will first attempt to replace the TV with a similar model. If a replacement is not available, a full refund will be issued.
Returns: Returns are accepted only within the 60-day warranty period and only for functional issues. Change-of-mind returns are not accepted. To complete your return, we require a receipt or proof of purchase.
Customer Responsibility
Installation: We do not provide wall mounting or installation services unless agreed separately.
Customer Responsibility: It is the customer’s responsibility to check compatibility, dimensions, and suitability before purchase.
Limitation of Liability: We are not liable for any damage occurring during or after installation, or due to improper use.
Need help?
Contact us at {email} for questions related to refunds and returns.